General Terms and Conditions
For all services provided by Ristorante Online, a service of DEX Networking LLC. We have tried to write these so they can be understood without a lawyer.
01Who we are and what applies
Ristorante Online is a brand and a service of DEX Networking LLC, Tringe Smajli, Nr. 31, 10000 Prishtina, Kosovo. These terms apply to every contract for setup and care that we conclude with you. They are directed exclusively at businesses. Differing terms of the client apply only where we have agreed to them in writing.
02Services
Which services we provide follows from the package selected and the signed agreement. Setup is a one-off service with a defined result. Care is an ongoing service, delivered monthly and invoiced monthly. We make sensible improvements to the scope as long as they stay within the agreed frame.
03What we promise — and what we don't
We work to professional standards and with the care you may expect from a service provider. We do not, however, owe a specific outcome: not a position on Google, not a number of reviews, not a number of reservations, and no revenue. Search engines and review platforms decide by their own rules, which can change at any time and over which we have no influence.
04Your cooperation
To do our work we need access to your Google Business Profile and other relevant accounts, current menus and prices, opening hours including holidays, and a person authorised to make decisions. If you do not answer a request for sign-off within 14 days, the draft is deemed approved. Delays arising from missing cooperation extend our deadlines and do not affect the fee.
05Prices, payment, term
All prices are net. As we are established outside the EU, we invoice without German VAT; the tax is owed by you under the reverse charge procedure. The setup fee is due half on signature and half on handover. Care is invoiced monthly in advance, payable within 14 days. Care may be cancelled with 30 days' notice to month end; where a minimum term has been chosen, at the earliest to its end. Advertising budgets for Google, Meta or comparable platforms are not included and are paid by you directly to the platform.
06Rights to content
On full payment you receive an unlimited right of use, without limit of time or territory, to the content we created for you: texts, images, and the structure of your website. Our own tools, templates and building blocks remain our property. Material you give us must be free of third-party rights, and you warrant that it is.
07Data and access
We treat any credentials you give us as confidential and do not pass them on. After the contract ends we remove our own access to your accounts and delete the credentials. How we handle personal data is set out in the privacy policy.
08Third-party platforms
Google, Tripadvisor, Meta and comparable providers set their own terms. We have no influence over whether a profile is suspended, a review is deleted or a feature is discontinued. We cannot answer for the consequences of such decisions.
09Liability
We are liable without limitation for intent and gross negligence, and for damage arising from injury to life, body or health. For simple negligence we are liable only where a material contractual obligation has been breached, and then limited to the typical, foreseeable damage, capped at the fees paid in the last contract year. Any further liability is excluded.
10Changes, law, final provisions
We give at least six weeks' notice in text form before changing these terms. If you do not object before they take effect, they are deemed accepted; we point this consequence out in the notice. German law applies. If a provision is invalid, the remainder of the contract stays in force.